Afiniti Details

Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afini...
Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents.  In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents' unique interaction histories. In parallel, the technology identifies customers' histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
Employees
HQ
+1 877-721-9158
Location
Hamilton, Pembroke Parish
Revenue
$237M

Technologies

Content Delivery Networks
Customer Relationship Management
Domain Name Services
Email Delivery
Email Providers
Email Providers

Notable Alumni

Abdul Karim
Software Engineer II
Careem
Abdullah Warraich
Software Quality Assurance Engineer
EMPG LABS
Abhidutt Yerramilli
Senior Data Engineer
Okta
Abira Bhutta
Senior Lead Data Analyst
Daraz

Job Postings

Washington, United States
Wide Ruins, United States
Washington, United States

Employees

Lead Software Engineer
Lead Data Engineer
Data Engineer II
Senior Server Engineer (AWS,Azure,GCP)
Senior Software Engineer

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