CLCA Call Direct was founded to provide multi-channel support for back-office, sales and customer service staff across a multitude of industries.CLCA Call Direct was initially created as a support line for CLCA Nursing, which is an NHS staffing provider that also delivers homecare services across the United Kingdom.This quickly escalated as an extension of an already well-established company providing 24-hour support for staff and new and existing clients through multi-channel engagement.Through further development, CLCA Call Direct now fully collaborates with recruitment teams as well as providing assistance in Virtual PA and Customer Service roles.The aim of CLCA Call Direct is to help our clients meet the challenge of forming a successful and rewarding experience for customers and staff alike. In such a fast-paced and demanding world, it is becoming increasingly important to have available resources on hand to meet the needs of your business or customers. In this digital age, our resources allow you to maintain your day-to-day business 24-hours a day, 7 days-a-week across the globe.The services we currently offer can be used as a short-term measure to reach a specific goal or as a cost-effective long-term solution.We work closely with our clients and invest the time to understand their business processes, goals and aspirations and from this, we can build relevant requirements. This unique understanding of businesses allows us to tailor a structured account implementation.To ensure that the team we have assigned is meeting the obligations of your business, we will send you daily key performance indicator (KPI) reports of their activity to give you full visibility into their progress against agreed service levels.We are well aware that we are often the first point of contact for organisations and are proud to represent you. We are confident in our ability to deliver a world-class service to our clients and can guarantee that choosing CLCA Call Direct will revolutionise your business process.