In any virtual communication (Phone, Voice Chat, Video Call ...) the content of the discussion is not the only communication vector.Intonation, emotions, rhythm of exchanges, speaking and listening time can represent up to 80% of the message delivered.How to understand the performance of a company's communications' streams, via its contact center, without analyzing these elements ?CoupDeFeel helps companies who want to improve the efficiency of their customer service by easily capturing all streams of customer satisfaction during a call.It's a unique platform that analyzes your calls and focuses on the interaction between the advisor and the client.We deliver a turnkey & complete solution, based on emotional analysis and big data, which will allow you to understand the perceived quality of the activities from your contact center, while improving the performance of your agents - in order to provide a service closer to the customer and his interests.