The Mission of International Contact Centre Academy is to develop, enrich and serve its regional and global communities through innovative and relevant seminars online serving the contact centre industry. ICCA works with all of its stakeholders to develop a knowledgeable society enriched through learning, research and intellectual engagement and social equity.The Vision of International Contact Centre Academy is to be a leading global and pre-eminent transnational educator. The organization is endeavoring to be highly regarded for its learning and teaching excellence, focused research and effective engagement with the global contact centre community. We will be acknowledged and recognized by participants, graduates and industry as a leading contact centre resource centre by delivering high quality, effective programs online. It will continue to improve learning and increase access through innovation and the creative use of technology to enhance the overall learning experience.