Hi! My name is Loi Cesar Gundaya, a freelance Spanish Bilingual Virtual Assistant with an intoxicating passion for providing freelance services in customer service, sales, appointment setting/cold calling, video editing, content writing, graphic designing, and social media management. At my highest value, I use an optimistic and sensory approach and deliver expressive results through social and warm commitment.For the past five years, I have worked as a Spanish Bilingual in the call center industry handling sales, customer service, back-office, and order-processing accounts. For the past two years, I have been a freelance Spanish Bilingual Virtual Assistant performing appointment setting and real estate Transactions Coordinator roles.As a customer service and sales representative, I always employ a warm approach toward my conversation with customers to get their attention and make them feel my willingness to help them out, leading them to stay responsive during the entire conversation. I attentively listen to them, put myself in their shoes, and assure them of optimistic solutions to what they are calling for by showing them a "can-do" attitude so that they will feel my sincerity in solving their concerns. When talking to customers or prospects, I stand expressive and assertive by driving and dominating the conversation and leading it toward resolution or converting it into sales. In addition, I organize my thoughts before responding to customers' questions to make my responses sensory, short, and concise with an appropriate solution and promising results. Also, I pacify irate customers by acknowledging their issues and apologizing for the inconvenience so that they will calm down, lower their tone of voice, and recall their social awareness that they are talking to a human being, not a robot. As a freelancer, I work hand in hand with clients through collaboration while performing my tasks with quality. Most of all, I thrive on integrity, and decency.