Passionate about training that inspires deep behavioural change, Optimality's bespoke, in-house learning solutions help organisations achieve significant and lasting improvements in sales, leadership development and customer experience performance. Adopting a holistic approach to performance optimisation, our unique methodology aligns corporate strategy with four principle components; business, people, process and technology to ensure that our business training is perfectly targeted to achieve your financial and operational goals. With more than 90% of our business driven by senior level referrals, only once we have fully understood your explicit needs do we start thinking about you as a client and begin to help translate your business goals into commercial success. Placing as much emphasis on the outcomes and results of our training as the programmes themselves, we work closely with clients to create learning solutions that not only evoke lasting and measurable impacts on performance, but also deliver tangible business gains that far outweigh their investment. By constantly evaluating and calibrating the effectiveness of our training throughout the project lifecycle, we not only demonstrate what impact our intervention has had, but also provide formal quality control through management information and robust processes that support corporate governance.