OUR VISIONRaising the bar on customer service provision.OUR MISSIONSupport existing businesses with best-in-class call center services provision and associated consulting to influence and inspire people to provide an extraordinary customer experience.ABOUT USOutside the Box Consulting Services was born from the desire to influence best-in-class customer experience. Our goal is to support your business to uniquely differentiate your customer service provision thus driving your business growth through increased customer satisfaction.Our Cloud Customer Care is a full-fledged solution for your business care, covering all communication channels your customers may prefer to use. They will be attended to by our highly skilled customer-centric call center professionals (locally trained, daily monitored); operating within cloud platform solutions on Phone, Web Chat, Email and/or Social Media.We also provide a comprehensive suite of consulting services for businesses already possessing an operating call center. Our Call Center Culture Health Check is a diagnostic process designed to analyze the "health" of your call center. We utilize a mix of internal surveys, interviews with your key call center leaders, HR metrics, call center SLAs and KPIs review, processes and technologies in place – all evaluated against industry best-practices and our knowledge and experience with high performing call center cultures. The outcome of this process is a comprehensive report with key recommendations for improvement.Our Team Development and Leadership coaching programs serve as a key staff retention strategy for you that will lead to greater satisfaction, commitment, culture, customer focus and ultimately, improved business performance.