In April 2018, amid a mix of excitement and fear, I transitioned from a 20-year corporate employee to launching my own technical writing company. A daunting task, yes, but one driven by a lifelong desire to cross off 'business ownership' from my bucket list.🌍 THE TURNING POINT:When the COVID-19 pandemic engulfed the world, an unexpected inspiration dawned on me. I witnessed the collective struggle of companies, big and small, as they frantically navigated the sudden shift to remote work... desperate to organize their Standard Operating Procedures for business continuity. It was a whirlwind of uncertainty as enterprises, scaleups, and startups alike were forcibly pulled, kicking and screaming into the remote workspace.🎯 MY MISSION:Seeing the widespread confusion, I knew there was more I could do for my clients. The chaotic circumstances reinforced my belief that aligning your people, systems, and processes is pivotal in achieving business success.People: Ensuring the right individuals are performing the right tasks at the right time and in the right way is vital to maintaining business flow.Systems: Are your applications operating at full potential? Or are they teetering on the edge? Do you have too many applications, mod podge and ready to crumble at any moment?Processes: As much as they may be dreaded, processes are a vital part of your core business function. Yes, you do need them!🏆 MY IMPACT:My strategy of Standardization, Safety Controls, Quality, and Continuous Improvement has yielded significant results:One of my clients in the transportation SaaS space saw their development cycle slashed from 6 to 3 months.By restructuring an online Help Centre, I increased a client's product adoption from 40% to 75%, boosted customer engagement from 2000 to 5000 users per month, and reduced support tickets by 60%.For more about my work, take a look at what my clients have to say: https://veronicaphillip.com/services-grid-page/testimonials-recommen