Propeller app is a support and feedback system coupled with a knowledge base that allows your customers to interact with your orginazation. Propeller makes sure all your customers ideas are channeled and stored on record. An intuitive voting system makes for customers to easily vote for ideas they think will make a difference to your product. A knowledge base serves as a good starting point to store FAQ's, articles for first time users of your product and most actively pinged for support questions. An issue tracker allows you to keep track of all issues and problems reported on your site.