The mission of RBS Performance Business Solutions is to help our clients achieve their growth objectives profitably through enabling customer experience excellence while gaining operational efficiencies and cost savings. Addressing technology limitations, and implementing digital technology is part of what we do. Specializing in: - Customer experience improvement and related KPI tracking - Strategic planning - Digital transformation - Technology roadmap creation and delivery - Business process improvement - Data analytics plus dashboard reporting - Contact center management Industry experience in financial services and eCommerce Interim digital, operations and technology leadership