Spice-IT is an independent provider of Managed Governance Services. Gartner says that 25% of IT Outsourcing initiatives fail within the first 2 years, more then 50% fail with the first 5 years. Of these failures, over 80% can be attributed to the lack of robust governance of the IT contract by the customer.How problematic is it if your IT systems fail? If these are provided and managed by a third party supplier, how do you ensure this won't happen again? Specialising in IT Managed Services, we provide four core services:Service Definition Service Transition Service Governance Service TransformationIn addition we provide IT Service Management consultancy services. We do this by delivering increased customer satisfaction & improved supplier performance which enables businesses to concentrate on strategic planning for your IT systems that support your businessWe have over 40 years of experience delivering IT services from within the IT service provider market. We are turning from being 'poachers to game keepers', working with end user customers to ensure the intended service is defined correctly, ensuring a smooth transition of outsourced services into an Managed Service Provider and working with customers to manage the ongoing contract governance on their behalf. Thus ensuring MSP's deliver on their promises and customers gain maximum benefit from that contract.