CRM DevelopmentCONTACT CENTER CONSULTINGSupero provides documentation outlining the current-state of the operations, descriptions of the desired end-state and documented recommendations and / or procedures for the improvements needed to attain to that end-state. RAPID RETURN EVALUATIONSA Rapid Return Evaluation discovers the processes, procedures and technologies that can generate the greatest returns, in the shortest amount of time and at the lowest possible costs. TARGETED AREA ASSESSMENTSWhen a client knows specific areas to evaluate and/or technologies they want to implement - for example, a self-service IVR or CRM solution - this structure is used. The developed scope is limited to the targeted areas and other, uninvolved, areas of the centers’ operations are not evaluated.COMPLETE CENTER ASSESSMENTSWhen a client needs to assess their overall contact centers’ operations or are launching a new center, this is the type of structure they will typically ask Supero to use. Once we have interviewed the client and their principals to obtain a full understanding of their desired goals and objectives, Supero will provide a quote to evaluate and recommend all of the technologies and supporting operational requirements to achieve that end-state, along with a price quote to execute the integrated solution.