WFO Consulting provides expertise across a wide range of contact centre disciplines: Workforce Management – Forecasting contact volumes, calculating FTE requirements, scheduling staff.Reporting – Intra-day, daily, weekly, monthly performance reporting at the individual, team, and enterprise level.Analysis – turning data into actionable information with a purpose.IVR & Call Routing – providing your customers with the right experience, from basic menu options through to full self-service applications.Strategic Planning – developing the long-range vision to ensure success now and into the future.