Services / Specialization Process Improvement Specialists - Project Management ConsultantsIntegrity - Leadership – Teamwork• Process Improvement Management• Program Management• Senior Project Management• Strategic; Tactical; & Operational Planning• CMM Based Software Process Improvement (SPI) Programs• Project Management Office (PMO)• IT / IS Management Consultant• Application Development & Maintenance Management• Software Development Life Cycle (SDLC) Management• Software Metrics• Software Estimating• Business Continuity Planning (BCP)• Disaster Recovery Planning (DRP)• Risk Management Benefits to Clients Balanced Score Card: Financial – Quality – Customer Satisfaction – Employee Satisfaction1. Financial – Increase the number of projects delivered in scope, on time, and within budget: Increase return on investment (RoI); Improve schedule and budget predictability; Improve cycle time; Increase productivity; etc.2. Quality – Increase the quality of the products and services delivered: Decrease the quantity of "re-work"; Decrease cost of quality; Improve quality (as measured by defects); etc.3. Customer Satisfaction – Increase customer satisfaction: Meet most stakeholders' requirements (needs and wants).4. Employee Satisfaction – Improve employee morale - Decrease: "Forced marches"; Un-paid overtime; "Burn-out"; Employee turn-over, etc. Frameworks / Standards• "State of the Practice" Program Management, Project Management, and Process Improvement Management "Best Practices"• Balanced Score Card: Return on Investment – Quality – Customer Satisfaction – Employee Satisfaction• Generic Practices: Commitment to Perform – Ability to Perform – Directing Implementation – Verifying Implementation• Operational Framework: Policies – Standards – Processes – Procedures – Training – Tools• "Build the Right Things – Build the Things Right"• SEI CMMs – PMI PMBoK – SwE BoK – IEEE – ISO – Baldrige