Employee Performance Software for Call Centers! Work Force Admin is an enterprise-class web solution for call center managers to make informed decisions on staffing as well as control the performance of their staff. Powerful, flexible and easy-to-use features allow you to analyze and evaluate all aspects of your day-to-day operation. With Work Force Admin, you're more prepared to handle the management of your team and strengthen your end goal. Simply Powerful By DesignDifferent in our approach - we designed WFA to be easy to implement, easy to use and easy for everyone to understand. Or goal is to simply make it easier to do what you now do by Excel spreadsheets. Low learning curve makes WFA able to be implemented in a single day. Yet it is powerful enough to provide a productivity increase from 10% ro 40% given previous experience.