"With over four decades of multifaceted experience spanning diverse industries, I am a seasoned principal business consultant and coach dedicated to driving transformative change and fostering excellence. From pioneering innovative business practices that exceed goals to implementing evidence-based strategies for community impact, my expertise encompasses business development, performance management, and strategic planning across call centers, healthcare, finance, and more. As a recognized leader in both corporate and nonprofit spheres, I specialize in building high-performing teams, turning around underperforming operations, and exceeding expectations through a blend of innovation, logic, and servant leadership. With a track record of success in revenue enhancement, customer satisfaction, and community engagement, I am committed to empowering individuals and organizations to achieve their full potential."