Aafia Khalid's Professional Contact Details

HQ
+1 877-721-9158
Company

Aafia Khalid's Current Company Details

Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afini...
Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents.  In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents' unique interaction histories. In parallel, the technology identifies customers' histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
artificial intelligence
machine learning
big data
cognitive computing
revenue optimization
satisfaction optimization
customer lifetime value
customer experience
behavioral pairing
enterprise ai
intelligent call routing
bayesian analytics
pattern recognition
ai
predictive analytics
information technology & services
software development
enterprise software
enterprises
computer software
b2b

Aafia Khalid's Work History and Education

Afiniti
Human Resources Trainee
2021 - Present
AlphaSquad
Business Development Associate
2020 - 2020 • 2 months
NUST School of Electrical Engineering & Computer Science
Teaching Assistant
2020 - 2020 • 6 months
Telenor
Software QA Intern
2018 - 2018 • 2 months
Infinity Bits
Android Developer Intern
2018 - 2018 • 1 month

Others Named Aafia Khalid

Officer Fixed Assets Payments - Finance at Allied Bank Limited

Frequently Asked Questions about Aafia Khalid


What company does Aafia Khalid work for?

Aafia Khalid works for Afiniti.

What is Aafia Khalid's role at Afiniti?

Aafia Khalid's role at Afiniti is Human Resource Analyst.

What is Aafia Khalid's email address?

Aafia Khalid's email address is a**@afiniti.com.

What is Aafia Khalid's business email address?

Aafia Khalid's business email address is a**@afiniti.com.

What is Aafia Khalid's HQ phone number?

Aafia Khalid's HQ phone number is +1 877-721-9158.

What industry does Aafia Khalid work in?

Aafia Khalid works in the Information Technology & Services industry.

Who are Aafia Khalid's colleagues?

Aafia Khalid's colleagues are Aamir Altaf, Abaq Asif, Abdul Basit, Abdul Fahad and more.

Colleagues at Afiniti

Lead Software Engineer
Lead Data Engineer
Data Engineer II
Senior Server Engineer (AWS,Azure,GCP)
Senior Software Engineer

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