Ahmed Bukhari's Professional Contact Details

HQ
+1 877-721-9158
Company

Ahmed Bukhari's Current Company Details

Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afini...
Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents.  In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents' unique interaction histories. In parallel, the technology identifies customers' histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
artificial intelligence
machine learning
big data
cognitive computing
revenue optimization
satisfaction optimization
customer lifetime value
customer experience
behavioral pairing
enterprise ai
intelligent call routing
bayesian analytics
pattern recognition
ai
predictive analytics
information technology & services
software development
enterprise software
enterprises
computer software
b2b

Ahmed Bukhari's Work History and Education

Afiniti
Senior Software Development Engineer
2020 - Present
Ideal Autonetics
Software Engineer and Tester
2014 - 2020 • 6 years
WonderTree
Founder and COO
2014 - 2017 • 3 years

Others Named Ahmed Bukhari

Facilities Specialist at Colleges of Excellence
Member of Scientific committee (Representative of MLT department) at King AbdulAziz University
Senior Compliance, Quality and Accreditation Officer at Confidential Government
Key Account Executive at Beiersdorf
FM- Project Controller at Initial Saudi Group
Product Manager | Commercial Credit Cards at ANZ
فني شبكات at stc

Frequently Asked Questions about Ahmed Bukhari


What company does Ahmed Bukhari work for?

Ahmed Bukhari works for Afiniti.

What is Ahmed Bukhari's role at Afiniti?

Ahmed Bukhari's role at Afiniti is Lead Software Development Engineer.

What is Ahmed Bukhari's email address?

Ahmed Bukhari's email address is a**@afiniti.com.

What is Ahmed Bukhari's business email address?

Ahmed Bukhari's business email address is a**@afiniti.com.

What is Ahmed Bukhari's HQ phone number?

Ahmed Bukhari's HQ phone number is +1 877-721-9158.

What industry does Ahmed Bukhari work in?

Ahmed Bukhari works in the Information Technology & Services industry.

Who are Ahmed Bukhari's colleagues?

Ahmed Bukhari's colleagues are Aamir Altaf, Abaq Asif, Abdul Basit, Abdul Fahad and more.

Colleagues at Afiniti

Lead Software Engineer
Lead Data Engineer
Data Engineer II
Senior Server Engineer (AWS,Azure,GCP)
Senior Software Engineer

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