Alan Barnett's Professional Contact Details

Mobile Number (Verified)
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HQ
+1 800-617-0049
Location
Saint Johns, Florida

Alan Barnett's Current Company Details

ERC is one of the top international BPO providers of customer experience solutions. We offer a full-service, end-to-end contact center solution across every aspect of the customer journey. Spanning domestic, n...
ERC is one of the top international BPO providers of customer experience solutions. We offer a full-service, end-to-end contact center solution across every aspect of the customer journey. Spanning domestic, nearshore, and international locations, we are one powerful team, dedicated to delivering the best customer experience and results possible on behalf of our clients. It's not a mission statement. It's an unwavering commitment from each one of us. So, whether we're providing customer care, recovery, or back-office support, we are way beyond a BPO or contact center… we deliver exceptional customer experiences with the data to back it up. On top of that, we put our money where our mouth is by focusing on technology that enables our talented team to provide value added interactions rather than replicating the contact centers of the past. Our commitment is to our employees, our clients and our clients' customers… not to our shareholders. We are privately held and our clients get the attention they deserve with an intense focus on performance and results. We leverage data and analytics to drive business results for our clients. We don't believe in just checking the boxes. We'll keep pushing, keep innovating, enhancing our offerings and services, so we can drive higher profitability through frictionless customer experiences.ERC Fast Facts: •Founded in 1999, we operate as a 20+ year old startup•Privately held company headquartered in Jacksonville, FL •Locations across the United States, Dominican Republic, South Africa, Kenya and India (including global Work at Home offerings)•7,000 employees•2020 Best Places to Work•Co-Founders, Kirk Moquin and Mark Thompson, were awarded the prestigious Ernst & Young Entrepreneur Of The Year® •Highest security across the BPO industry•Minority Owned Business
fintech
crypto
customer experience
recovery
collections
customer care
energy
insurance
media
technology
health
wellness
retail
ecommerce
travel
transportation
back office support
content moderation
expotechnology
outsourcing
offshoring
outsourcing/offshoring
outsourcing & offshoring consulting
finance technology
information technology & services
financial services
e-commerce
consumer internet
consumers
internet

Alan Barnett's Work History and Education

ERC (Enhanced Resource Centers)
VP - Workforce Management, Intelligence and Strategy Excellence
2021 - Present
Canon Solutions America
Senior Manager, Customer Communications
2018 - 2021 • 3 years
Verizon
Manager, Contact Center Volume Reduction
2002 - 2017 • 15 years

Others Named Alan Barnett

Authorised distributor Group leader and company trainer at Utility Warehouse
Pursuit Manager at HP
Senior Research Scientist at Dell Technologies
Catastrophe Claims Adjuster at Allstate
Management Consultant at Presidential Flight
Senior Distribution Analyst at Bayer

Frequently Asked Questions about Alan Barnett


What company does Alan Barnett work for?

Alan Barnett works for ERC (Enhanced Resource Centers).

What is Alan Barnett's role at ERC (Enhanced Resource Centers)?

Alan Barnett's role at ERC (Enhanced Resource Centers) is VP - Workforce Management, Intelligence and Strategy Excellence.

What is Alan Barnett's email address?

Alan Barnett's email address is a**@ercbpo.com.

What is Alan Barnett's business email address?

Alan Barnett's business email address is a**@ercbpo.com.

What is Alan Barnett's direct mobile number?

Alan Barnett's direct mobile number is (847) XXX-XXXX.

What is Alan Barnett's HQ phone number?

Alan Barnett's HQ phone number is +1 800-617-0049.

What industry does Alan Barnett work in?

Alan Barnett works in the Outsourcing/offshoring industry.

Who are Alan Barnett's colleagues?

Alan Barnett's colleagues are Alexandra Smith, Anabel Luna, Andra Tyson, Annette Masi and more.
Application Support Specialist II
Customer Service Representative
Customer Service Representative
Operations Manager

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