Ali Iftikhar's Professional Contact Details

+1 877-721-9158
Lahore, Punjab

Ali Iftikhar's Current Company Details

Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afini...
Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents.  In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents' unique interaction histories. In parallel, the technology identifies customers' histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
artificial intelligence
machine learning
big data
cognitive computing
revenue optimization
satisfaction optimization
customer lifetime value
customer experience
behavioral pairing
enterprise ai
intelligent call routing
bayesian analytics
pattern recognition
predictive analytics
information technology & services
software development
enterprise software
computer software

Ali Iftikhar's Work History and Education

Senior Software Engineer
2020 - Present
NETSOL Technologies Inc.
Principal IT Engineer
2014 - 2020 • 7 years
Drive Test Engineer
2011 - 2014 • 2 years
2011 - 2011 • 3 months
Singer Pakistan Limited
IT Support Officer
2010 - 2011 • 6 months

Others Named Ali Iftikhar

Design Manager at KAFD | كافد
Senior Executive Market Image at vivo Pakistan
Software engineer at Techlogix
Logistics Category Manager at Helm US Corporation
Personal Assistant at

Frequently Asked Questions about Ali Iftikhar

What company does Ali Iftikhar work for?

Ali Iftikhar works for Afiniti.

What is Ali Iftikhar's role at Afiniti?

Ali Iftikhar's role at Afiniti is Assistant Manager IT.

What is Ali Iftikhar's email address?

Ali Iftikhar's email address is a**

What is Ali Iftikhar's business email address?

Ali Iftikhar's business email address is a**

What is Ali Iftikhar's HQ phone number?

Ali Iftikhar's HQ phone number is +1 877-721-9158.

What industry does Ali Iftikhar work in?

Ali Iftikhar works in the Information Technology & Services industry.

Who are Ali Iftikhar's colleagues?

Ali Iftikhar's colleagues are Aamir Altaf, Abaq Asif, Abdul Basit, Abdul Fahad and more.

Colleagues at Afiniti

Lead Software Engineer
Lead Data Engineer
Data Engineer II
Senior Server Engineer (AWS,Azure,GCP)
Senior Software Engineer

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