Mobility Asia, a member of Volkswagen Group, combines the advantages of both an auto manufacturer and a hi-tech company to create an ecosystem to providing end-to-end mobility service solutions. Leveraging cutting-edge AI technology, Mobility Asia builds a connectivity platform for vehicles and connects three pillars of ecosystems: CP/SP ecosystem, infrastructure ecosystem and  mobility ecosystem. By connecting ecosystems and vehicles together, Mobility Asia is therefore able to accompany customer journeys and realize future mobility with intelligence.

Mobility Asia

infotainment system Android development Engineer

Battery SW Dev. Engineer

Senior Software Engineering

Electrical Engineer

专家

Project Management Officer

Assistant Manager

Head of Regional Infotaiment Solutions

System Management, Intelligent Cockpit & Body

Team Lead, Automated Driving & ICV

Purchasing Specialist

Team Leader, Suspension System Development

Software Developer

Android开发工程师

Software Engineering

E/E Integration Manager

Senoir Engineer

Test Development Engineer

Project Engineer

Intern

C-V2X Function Owner

Connectivity Development Engineer

Senior Test Engineer

Senior IT Project Manager

Project Manager

Project Manager & Service Delivery Manager

Project Manager, Service Desk Team Lead

Customer Service Representative

Service Desk Order Admin

Order admin

Oilfield Chemical Engineer

Functional Algorithm

Functional Safety Manager

calibration engineer

Product Owner&Project manager of Autonomous driving

Automatived Driving Project Leader/Leader of customer interface team

Automative Driving System project manager & Technical key player

ADAS Senior Technical Project Manager

Simulation Engineer

Hardware Design Engineer

Mailchimp Mandrill

Adestra

Outlook

Microsoft Office 365

Facebook Widget

Linkedin Marketing Solutions

Wir sind ein spezialisierter Lösungsanbieter für komplexe Elektronische und IT-Systeme in Trendthemen, die den Markt bewegen. Ob Softwareentwicklung und Betrieb, Connectivity Lösungen, E/E-Gesamtfahrzeugentwicklung, Data Analytics, Cyber Security, Systemintegration oder Testing - mit Wissen und Erfahrung geben wir unseren Kunden die notwendigen Impulse, das technische Know-how, die Produkte und die anpackenden Hände, um den Transfer in ein intelligentes Ökosystem Mobilität gemeinsam zu erreichen.

Cognizant Mobility

Google Font API

YouTube

Apache

Account Manager

Test Manager/Problem Manager

The Fizzback SaaS offering is a real-time operational VoC solution. It sends consumers requests for feedback relating to a specific interaction or transaction via mobile, web or social media. The consumer is engaged at the point of experience, for example in the contact center, branch, point of sale (POS), mobile application, or web. The feedback is analyzed by the system to determine a relevant response, and automatically conduct a dialog with the consumer in natural language rather than in survey format.Fizzback's unique approach generates game-changing response rates of up to 50%, significantly higher than industry norms at under 10%, as it motivates consumers to provide relevant feedback, at the moment of interaction. Additionally, consumers provide feedback about their experience rather than only about what was asked in a survey. With more than 150 million feedbacks collected annually, Fizzback enables organizations to better understand their customers' perceptions, and be agile across the organization, while improving customer experience at the various enterprise touch points.The combination of Fizzback and NICE will both improve CEM as well as operationalize VoC both for the contact center and across the enterprise. Correlating customer feedback to specific interactions or transactions helps improve performance enterprise-wide with statistically validated responses, as well as enhance quality management and processes. Key efficiency metrics that can be significantly improved include First Contact Resolution (FCR) and Average Handle Time (AHT) in the contact center and employee performance in direct customer facing roles.Capturing, analyzing and acting on the Voice of the Customer (VoC) is critical to the success of any Customer Experience initiative. NICE's cross-channel analytics solutions support VoC programs by: (1) analyzing customer interaction content (indirect feedback), whether the customer is interacting with the organization or talking about the organization through the contact center, social media, or other channels, and by extracting insights from these interactions; and (2) by analyzing customer behavior (inferred feedback), such as transaction and web browsing patterns or their journey along different touch points. By adding direct customer feedback with the Fizzback solution, NICE now provides a complete CEM solution that delivers a holistic understanding of the customer by combining on one platform the VoC from each of the three feedback dimensions: direct, indirect and inferred.

Chen Mingming

Project Manager at Mobility Asia

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