BugZero is a first-of-its-kind IT Operational Intelligence platform that aggregates multi-vendor operational defect data, presenting IT organizations with a unified view of bugs that could cause outages or otherwise affect their organization. Using consolidated information from BugZero, IT Ops teams are able to proactively assess and understand their risk based on bug criticality across the entire IT stack. BugZero precisely maps every applicable vendor operational bug to live devices, systems, and applications. This enables IT operations and NOC teams to prioritize proactive actions and to determine root cause faster and more accurately. BugZero alleviates IT from time consuming and resource intensive vendor bug hunting expeditions or waiting for notifications from vendors.