The Phone Guy helps people like you with phone stuff. For over 10 years, we have been providing our clients with telecommunications solutions that make their companies better. This allows you to save time, save money, and increase efficiency.The Phone Guy is your one stop for solving problems. We can design and implement a custom configuration that is tailored to your needs. Telephony:We design, sell and install Avaya IP Office for small and medium size businesses. The Avaya IP Office Platform represents the core of a complete and powerful team and customer engagement solution specifically designed for small and midsize businesses. IP Office delivers seamless voice, video, unified communications (including unified messaging, mobility, instant messaging, presence), audio, video, and web collaboration, as well as application integration with Outlook, Lync, and Salesforce.com. Contact Centers: We design, sell and install contact centers using Avaya IP Office. We can add tracking and call recording to IP Office's built in call center abilities. We use Avaya IP Office Contact Center for more robust situations. IP Office Contact Center scales up to 250 multichannel agents with multichannel functionality – voice, email and chat capabilities that help improve customer experience and increase agent efficiency to reduce cost.For technical questions or to place an on-line service request, please see our support forum.We are Avaya Connect Partners. Avaya is a leading global provider of customer and team engagement solutions and services available in a variety of flexible on-premise and cloud deployment options. Avaya's fabric based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information, please visit www.avaya.com.