Ecobank Zambia is a full-service bank. It provides Wholesale, Retail, Investment and Transactional Banking services to governments, financial institutions, multinationals, local companies, SMEs and individuals.Ecobank has had a presence in Zambia since August 2009 and currently operates through its 7 branches in Lusaka (Thabo Mbeki, Cairo Road, Woodlands and Industrial Branch), and on the Copperbelt (Kitwe, Ndola and Copperbelt University).Ecobank Zambia's services are delivered by three customer-focused business segments namely Corporate Banking, Commercial Banking and Consumer Banking all of which are supported by an Integrated IT platform operated by eProcess, the group's technology subsidiary.The bank is increasingly focusing on digital platforms to provide convenience to its clients. It is committed to serving its clients with speed, accuracy and the highest level of professionalism. Ecobank won the "Best Customer Experience Organisation in Zambia" awarded by the Zambia Institute for Customer Management in 2015. Ecobank Zambia was also awarded the Best Overall Bank for EMV Migration in Southern and East Africa by VISA in 2016. The bank will continue to work towards customer service excellence in Zambia.With an asset base of K3.345 billion as at 31st December 2019, the bank was ranked 8th out of 18 commercial banks in Zambia in terms of asset size. Ecobank has laid a great emphasis on digital banking as a means of achieving greater financial inclusion across Africa and also to deliver services in a more efficient and cost effective manner. In 2017, the Ecobank Group was named the "Best Digital Bank in Africa" at the Euromoney Awards. The Group was also awarded winner for "Innovation in Banking" by the African Banker Awards. This attests to its focus on digital solutions as a key driver of its business. Ecobank Zambia is licensed and regulated by Bank of Zambia (BOZ) and operates within the prudential guidelines.