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Frequently asked questions
What if I want a deeper dive into the Apollo product?
The best way to learn more about Apollo is to take it for a spin yourself! Sign up for a free trial and spend the next 14 days putting Josh’s tips into practice. And if you need more help while you test things out, here are some resources to get you off to the best start:
What integrations does Apollo support?
Apollo integrates with a wide range of platforms to streamline your workflow and seamlessly plug into your existing tech stack. Integrations include:
CRM
Apollo provides native integrations with HubSpot and Salesforce. Click here to dive deeper and learn how to enrich your CRM and create automations with Apollo.
If you use another CRM, Apollo also integrates with Zapier so that you can indirectly connect your Apollo account to any CRM or tools you use. Learn more about the triggers and actions that Apollo's Zapier integration supports.
You can also connect your CRM via the Apollo REST API and leverage API enrichment . Check out Apollo's API documentation for more information.
Email
To gain full functionality of Apollo's core engagement tools, you can connect your mailbox with Apollo. While Gmail is the preferred Email Service Provider (ESP) to get the most out of Apollo's functionality, Apollo supports many different email providers and custom email servers. Click here for a list of supported ESPs and standards.
Apollo also offers native integrations with other email tools such as Outreach , SendGrid , and Mailgun.
Other Integrations
Apollo offers native integrations with a variety of other tools, including Salesloft, Marketo, and Greenhouse. Apollo also integrates with Zoom and Google Meet via Apollo Meetings and with Slack via Apollo Workflows.
CRM
Apollo provides native integrations with HubSpot and Salesforce. Click here to dive deeper and learn how to enrich your CRM and create automations with Apollo.
If you use another CRM, Apollo also integrates with Zapier so that you can indirectly connect your Apollo account to any CRM or tools you use. Learn more about the triggers and actions that Apollo's Zapier integration supports.
You can also connect your CRM via the Apollo REST API and leverage API enrichment . Check out Apollo's API documentation for more information.
To gain full functionality of Apollo's core engagement tools, you can connect your mailbox with Apollo. While Gmail is the preferred Email Service Provider (ESP) to get the most out of Apollo's functionality, Apollo supports many different email providers and custom email servers. Click here for a list of supported ESPs and standards.
Apollo also offers native integrations with other email tools such as Outreach , SendGrid , and Mailgun.
Other Integrations
Apollo offers native integrations with a variety of other tools, including Salesloft, Marketo, and Greenhouse. Apollo also integrates with Zoom and Google Meet via Apollo Meetings and with Slack via Apollo Workflows.
How is Apollo data collected and what's your coverage?
Data Collection
We collect and verify data against multiple data sources to identify the best source of truth. Data sources include our network of over one million data contributors, our email engagement tools, public data crawling, and vetted third-party data providers.
To make sure our data stays accurate, we update it in real-time whenever we capture a data signal like a new job change, email address, or direct phone number. In addition, we also run a monthly refresh of our entire database.
Data Coverage
The combination of our multiple data sources and proprietary data verification methods allows us to provide the best-in-class data accuracy, coverage and quality.
Don't just take our word for it! Sign up for a free account of Apollo, set your search criteria for your target market, and run a quick search by region on the Apollo database to see how many contacts and accounts we provide within your ICP and total addressable market.
Read more about Apollo's B2B data.
We collect and verify data against multiple data sources to identify the best source of truth. Data sources include our network of over one million data contributors, our email engagement tools, public data crawling, and vetted third-party data providers.
To make sure our data stays accurate, we update it in real-time whenever we capture a data signal like a new job change, email address, or direct phone number. In addition, we also run a monthly refresh of our entire database.
Data Coverage
The combination of our multiple data sources and proprietary data verification methods allows us to provide the best-in-class data accuracy, coverage and quality.
Don't just take our word for it! Sign up for a free account of Apollo, set your search criteria for your target market, and run a quick search by region on the Apollo database to see how many contacts and accounts we provide within your ICP and total addressable market.
Read more about Apollo's B2B data.
How can I avoid spam filters when sending messages via mailboxes connected to Apollo?
Apollo takes email deliverability very seriously and is committed to helping you follow best practices to ensure your emails land in the right inboxes at the right time so you can convert more prospects into customers.
When you use Apollo for sales engagement, we recommend you:
When you use Apollo for sales engagement, we recommend you:
- Follow the steps in our cold email deliverability checklist here to set up SPF, DKIM, and DMARC records before you start sending any outreach emails.
- Set daily and hourly sending limits and delays between sends for every mailbox you connect to Apollo.
- Use the email status filter to only add verified email addresses to the emails in your Apollo sequences.
- Connect multiple mailboxes per user to send higher volumes of emails without putting your domain reputation at risk.
What are credits?
Credits are like your currency in Apollo for pulling contact information. Each plan has different credit limits for email addresses, exports, and mobile numbers.
Email credits
Mobile number credits
Export credits
Learn more about how to customize your credit allowance from the manage plan settings in Apollo.
Email credits
- You use email credits to access a contact's verified personal or business email address.
- Unlimited email credits are subject to our Fair Use Policy.
- 1 email credit = 1 email request.
Mobile number credits
- You use mobile credits for all verified mobile numbers you access through Apollo.
- Mobile credits are separate from export credits and do not impact export credits.
- 1 mobile credit = 1 mobile request.
Export credits
- You use export credits for all the contact data you export from Apollo (e.g. CSV, CRM, Outreach, Salesloft, etc.). Exporting account data doesn't cost you credits.
- Apollo charges an export credit for all enrichment via API, CSV, or CRM, including data such as job title, number of employees, location, etc.
- 1 export credit = 1 contact request or enrichment.
Learn more about how to customize your credit allowance from the manage plan settings in Apollo.
What happens after my free trial is over?
If you enroll in a free trial, at the end of the 14-day period, Apollo provides you with 2 options:
Have more questions? Check out this article for more details about the Apollo free trial.
- Convert to a paying plan.
- Downgrade to our free-forever plan.
Have more questions? Check out this article for more details about the Apollo free trial.
What if I want to change my plan or cancel?
You can cancel, upgrade, or downgrade your plan via the manage plan settings within Apollo. All cancellations and downgrades will take place at the end of your plan cycle, while upgrades will take place immediately.
How do I partner with Apollo?
Whether you're an agency, consultant, influencer, or investor, you can both empower your clients and boost your business through an Apollo partnership. Learn more about our partnership programs and how to apply:
Or reach out to the partnerships team at partners@apollo.io.
Or reach out to the partnerships team at partners@apollo.io.
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“We're getting higher reply rates, meetings are up, speed to booking a meeting is cut in half…This is the sales platform for people who want to do more with their outreach.”
Collin Stewart
Founder & CEO, Predictable Revenue
50%
cost savings
50%
faster time-to-meeting
2x
increase in open rate
Resources for getting started
A few tips and tricks to help jumpstart your success on Apollo.